Our refund and return policy aims to ensure customer satisfaction with every purchase made from Kapeefit. Please read the following carefully to understand our procedures regarding refunds and returns:

  1. Refunds:

Refunds are applicable under the following circumstances:

  • The received item is damaged, defective, or expired.
  • The item is unused and in its original condition.
  • The return request is initiated within 7 days of delivery.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

  1. Returns:

You may initiate a return within 7 days of receiving your order if the item is unused and in its original packaging.

To initiate a return, please contact our customer support team at hello@kapeefit.com with your order ID and reason for return with unboxing video & images.

After receiving approval for your return request, you will receive further instructions on how to return the item.

  1. Exchanges:

We do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

  1. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

We recommend using a trackable shipping service for returns and retaining proof of postage.

  1. Damaged or Defective Items:

In the event that your order arrives damaged, defective, or incorrect, please contact us immediately at hello@kapeefit.com with your order number and a photo of the item's condition.

We will assess the situation on a case-by-case basis and work towards a satisfactory solution, which may include a refund or replacement.

  1. Contact Us:

If you have any questions or concerns regarding our refund and return policy, please contact us:

By visiting this page on our website: https://www.kapeefitshop.com/

By sending us an email at hello@kapeefit.com.

Thank you for choosing Kapeefit. Your satisfaction is our priority.