Our refund and return policy aims to ensure customer satisfaction with every purchase made from Kapeefit. Please read the following carefully to understand our procedures regarding refunds and returns:
- Refunds:
Refunds are applicable under the following circumstances:
- The received item is damaged, defective, or expired.
- The item is unused and in its original condition.
- The return request is initiated within 7 days of delivery.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
- Returns:
You may initiate a return within 7 days of receiving your order if the item is unused and in its original packaging.
To initiate a return, please contact our customer support team at hello@kapeefit.com with your order ID and reason for return with unboxing video & images.
After receiving approval for your return request, you will receive further instructions on how to return the item.
- Exchanges:
We do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
- Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).
We recommend using a trackable shipping service for returns and retaining proof of postage.
- Damaged or Defective Items:
In the event that your order arrives damaged, defective, or incorrect, please contact us immediately at hello@kapeefit.com with your order number and a photo of the item's condition.
We will assess the situation on a case-by-case basis and work towards a satisfactory solution, which may include a refund or replacement.
- Contact Us:
If you have any questions or concerns regarding our refund and return policy, please contact us:
By visiting this page on our website: https://www.kapeefitshop.com/
By sending us an email at hello@kapeefit.com.
Thank you for choosing Kapeefit. Your satisfaction is our priority.