Refund & Return Policy

Our refund and return policy aims to ensure customer satisfaction with every purchase made from Kapeefit. Please read the following carefully to understand our procedures regarding refunds and returns:

  1. Refunds:

Refunds are applicable under the following circumstances:

  • The received item is damaged, defective, or expired.
  • The item is unused and in its original condition.
  • The return request is initiated within 7 days of delivery.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

  1. Returns:

You may initiate a return within 7 days of receiving your order if the item is unused and in its original packaging.

To initiate a return, please contact our customer support team at [email protected] with your order ID and reason for return with unboxing video & images.

After receiving approval for your return request, you will receive further instructions on how to return the item.

  1. Exchanges:

We do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

  1. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

We recommend using a trackable shipping service for returns and retaining proof of postage.

  1. Damaged or Defective Items:

In the event that your order arrives damaged, defective, or incorrect, please contact us immediately at [email protected] with your order number and a photo of the item's condition.

We will assess the situation on a case-by-case basis and work towards a satisfactory solution, which may include a refund or replacement.

  1. Contact Us:

If you have any questions or concerns regarding our refund and return policy, please contact us:

By visiting this page on our website: https://www.kapeefitshop.com/

By sending us an email at [email protected].

Thank you for choosing Kapeefit. Your satisfaction is our priority.